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PRACTICE TEAM

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Practice Manager

John Moon joined the Practice in 2002. A Business Studies graduate, he gained his management experience in the diverse businesses of transport, fashion, manufacturing, and IT. Healthcare was a new challenge requiring a steep learning curve in the first year, especially as this included studying for the Diploma in Primary Care Management, which John successfully completed in April 2004.

Practice Managers are increasingly recruited from small business commercial backgrounds as General Practice  becomes ever more complex and subject to Government targets-led control, demanding a good 'all-rounder' with a range of skills including finance, customer service, human resources, legal, payroll, accounts, IT, and premises management.

John is married with 3 grown up sons and lives in Radstock with his wife Denise who is a teacher, though his work within the Practice makes him feel very much part of the Keynsham and Saltford community.

 

Patient Services Manager

Sarah Crossfield - Sarah has been employed by the Practice for over 25 years and so knows the place inside-out!  She is responsible for the day to day organization and running of the Practice both at Keynsham and Saltford.
Her role is also as 'Practice Mother-Hen' - she looks after the daily welfare of both the doctors and staff.

 

The Nursing Team

At St Augustine's we have five nurses, two nursing assistants and a phlebotomist. They are here to offer help and support to enable you to maintain a healthy lifestyle. As well as chronic disease management, they also offer dressings, blood tests, ear syringing, travel vaccines and baby immunisations

Karen Kocinski and Angela Harris principally run 'Senior Nurses Clinics' within the Practice, where they have their own surgeries, and assess your condition and provide treatment in the same way as a GP. They work closely with the doctors, so even if they are unable to treat you themselves, they can easily arrange for a doctor to see you. You will often have to wait less time to see them than to see a GP.

 

Receptionists

Our receptionists are trained to ensure that patients are directed to the person that can best help them.  They organise appointments, repeat prescriptions, home visit requests and take telephone messages.  They also scan hospital letters and correspondence into the computer system as well as dealing with all queries from the public and outside agencies. They arrange patient transport and admissions and help the doctors and Practice Manager with administration

 

Secretaries

Our secretaries perform many valuable roles including the typing of referral letters and sorting out Choose and Book referrals. They deal with queries from patients and hospitals, and act as an important liaison between patients and doctors and vice-versa.

 

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