Important Notice For Patients – Coronavirus

The recent outbreak of Covid-19 (Coronavirus) is placing new and increasing challenges on the NHS as a whole and on the surgery. In line with national advice given to general practice to increase our capacity to deal with this whilst keeping our patients and staff as safe as possible we are making the following changes with immediate effect:

  • We are cancelling all pre-booked appointments at the surgery with doctors.
  • We are cancelling all pre-booked appointments with nurses for the management of long term conditions.
  • We are suspending routine work; such as NHS health checks, medical examinations, medical and insurance reports, access to medical records requests etc.
  • Some blood test and treatment room appointments are available for ongoing management of patients where needed.

Please do not come to the surgery unless you have an appointment  to reduce the risk of exposure to Coronavirus.

For all medical issues we would ask you to consider whether you can self-manage or seek help in other ways. Please consider seeking advice from the NHS 111 web site or your local pharmacy in the first instance, before contacting the surgery by telephone if you still need medical advice.

Please follow the latest Public Health England advice if you have symptoms of Coronavirus infection (COVID-19). Their advice (even for mild symptoms) is to self-isolate, this means do not leave your home for 7 days from when your symptoms started.

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, call NHS 111. For a medical emergency dial 999.

You do not need a ‘sick note’ from your doctor to self-isolate, you should self-certify this absence, as advised by the Government.

Repeat Prescriptions

You can still order your repeat prescriptions online using our our Repeat Prescriptions triage.

Useful Links

The following gives the definition for all at risk lung groups:

https://www.blf.org.uk/support-for-you/coronavirus

The following gives advice for asthmatics:

https://www.asthma.org.uk/advice/triggers/coronavirus

Medical Advice

We have made changes to how you access medical advice during the Pandemic:

When you contact the surgery and have an urgent medical problem you will be added to a triage list and a clinician will call you back the same day. If possible your will be managed over the telephone. Our reception staff will ask you information about your symptoms to enable the most appropriate person to contact you.

Other less urgent requests will be dealt with as soon as possible and we are currently aiming to manage these within 2 working days, although the demand for health care services in the future may mean we need to review this.

For patients who do need to be seen at the surgery we are attempting to manage those with fever, flu-like symptoms or new respiratory symptoms at a different time of day from those who don’t. This is to ensure we minimise the possible transmission of any infection.

You may be asked at times to wear a mask whilst being examined, and we ask that should this be requested of you that you comply. We need to keep our clinicians and staff safe so they can continue to treat and provide care to patients. Please do not bring anyone that isn’t necessary to the surgery.

All of our staff may also be wearing protective clothing, which may include hospital scrubs, masks, visors, aprons and gloves where appropriate. This is to protect both themselves and the patients during this time.

We have suspended online appointment booking to mitigate any risk of potentially infected patients booking an appointment online and attending the surgery when they should be receiving advice to self-isolate and use the NHS 111 online service https://111.nhs.uk/service/covid-19.

We would like to reassure you that we are continually following the latest guidance and refining our plans for the pandemic and will continue to work hard to provide the best care we can in the circumstances.