Suggestions, Comments and Complaints

We welcome all comments on the services provided by the Practice.

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

If you wish to contact us please fill-in our online Feedback form.

If your complaint has been investigated by the practice and you are not happy with how the practice has handled this then you may consider contacting the following advice agencies:

NHS Bath and North East Somerset Clinical Commissioning Group Patient Advice and Liaison Service (PALS)

PALS is impartial and will work with you to try to resolve a difficulty or problem and can act on your behalf if you wish.  We will discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances, contact us on:

Freephone: 0300 013 4762
Email: BSCCG.Feedback@nhs.net
Address:
PALS and Complaints Manager
NHS Bath and North East Somerset Clinical
Commissioning Group
1st Floor, Kempthorne House,
St Martin’s Hospital
Clara Cross Lane
Bath BA2 5RP

NHS England

By post to:
NHS England
PO Box 16738
Redditch
B97 9PT
Email: england.contactus@nhs.net
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
Telephone: 0300 311 22 33

Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am.

Health Services Ombudsmen

Telephone: 0345 015 4033
Textphone: 0300 061 4298
(open 8.30am – 5.30pm, Monday to Friday)
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk